Logitech G Hub Mouse Not Connected

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G HUB is a new software platform from Logitech G that lets you fine-tune control of your hardware, customize lighting, use your hardware with third party apps, and more - all with an easy to use interface that’s built for future products. Dual connectivity with LIGHTSPEED and Bluetooth® allows you to connect to and control multiple devices across platforms. Easily toggle between the two connected devices with a press of a button. Both LED status indicator and Logitech G HUB will notify you before the critical moment. 40 GTested on Logitech G240 gaming.


This is a quick fix if you encounter a problem with G HUB suddenly not finding your device and you don’t have time to uninstall/reinstall G HUB software. This worked for me using the Logitech G900 Chaos Spectrum Gaming Mouse. In my case, I would open G HUB and my gaming mouse wasn’t recognized. This is strange because it was working fine earlier in the day and my mouse has been connected the entire time. This was a quick fix that worked for me, but it’s not a final solution. I’m still not sure why this occurred.


Quick Fix – Mouse Not Connected – Here are the steps I used when my Logitech G HUB Showed “Connect Your Logitech G Gear,” but in fact, my mouse WAS connected.

1. Close G HUB. Here I’m closing G HUB through the taskbar.

Logitech G Hub Showing Mouse Not Connected

2. Find G HUB inside your Logitech folder. In my case, the Logitech folder is called “Logi” and G HUB is located inside that folder.

3. Right-click on G HUB and choose Run as Administrator. This will open G HUB.

4. Your device/mouse/Logitech G Gear should now be recognized.

Logitech G Hub Not Working

UPDATE 07/17/2019: This issue occurred again three days after performing the above steps. Here are the steps that fixed this issue “today.”

Logitech G Hub Mouse Not Connected To My


The new method – permanently set the G HUB to always run as administrator

1. Right-click G HUB in the taskbar and choose Quit.

2. Open the Windows 10 Start menu search (Windows key + S) and type in “G HUB” and once the G HUB app appears then right-click and choose Open File Location.

Logitech G Hub Mouse Not Connected Without

3. Right-click Logitech G HUB and choose Properties.

4. Inside Logitech G HUB Properties choose the Shortcut tab and click on Advanced.

5. Inside Advanced Properties check Run as administrator and click OK. Click OK to close the previous Properties window.

Not

6. Now right-click the Logitech G HUB and choose Pin to taskbar.

7. Double click the G HUB icon in the taskbar. Your device should now be recognized and no longer see “Connect Your Logitech G Gear.”

This new method worked in my particular case to fix the issue today. If this occurs again and/or I find more information I will post it here.


Still having trouble? Contact Logitech Technical Support:

1 (646) 454-3200
6 AM to 6 PM Pacific Time

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