Notice

• AnyConnect (Versions 4.7 and below) Support for Mac OS X Supported Operating Systems. Mac OS X 10.10; Mac OS X 10.11; macOS 10.12; macOS 10.13; macOS 10.14; Mac OS X Requirements. AnyConnect requires 50 MB of hard disk space. To operate correctly with Mac OS X, AnyConnect requires a minimum display resolution of 1024 by 640 pixels.
• VPN, CISCO AnyConnect, Mac OS X, Options Grayed out on Installation I'm trying to install VPN but I can't continue with the installation because everything is greyed out or only the AMP is available. This happens when there is a previous installation of VPN on your machine.

THIS FIELD NOTICE IS PROVIDED ON AN 'AS IS' BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Open Cisco AnyConnect by going to Applications Cisco Cisco AnyConnect Secure Mobility Client from the Finder or by searching 'Cisco AnyConnect' from Spotlight (command + spacebar) In the server address box (Fig.7), enter vpn.ucl.ac.uk and click Connect.

Revision History

Products Affected

Defect Information

Problem Description

When used with macOS Catalina 10.15.x, VPN connections will not be established with some versions of Cisco AnyConnect Secure Mobility Client and some versions of the HostScan package.

Background

HostScan provides the AnyConnect Client the ability to identify the operating system, anti-virus, anti-spyware, and firewall software installed on the host.

In macOS Catalina 10.15.x and later, the operating system will no longer support execution of 32-bit binaries, which are included in HostScan packages 4.3.x and earlier. As a result, AnyConnect Client end-users who attempt to connect from macOS Catalina to a Cisco Adaptive Security Appliance (ASA) head-end that runs HostScan package 4.3.x and earlier will not be able to successfully establish VPN connections. Cisco AnyConnect 4.8.00175 is the first version that officially supports operation on macOS Catalina and contains no 32-bit code.

Problem Symptom

If a device that runs the macOS Catalina release attempts to connect with an ASA head-end that runs HostScan package 4.3.x and earlier, this “Posture Assessment Failed: Hostscan CSD prelogin verification failed” pop-up warning message appears:

Additionally, during the first launch of AnyConnect HostScan, SystemScan, and DART modules on macOS Catalina 10.15.x, one-time-only file access request pop-up messages might appear. For further information, refer to the AnyConnect Client 4.8 Release Notes.

Workaround/Solution

Solution

For macOS Catalina 10.15.x users to successfully establish VPN connections using AnyConnect Client with HostScan, these three steps must be performed:

1. HostScan package on the ASA head-end must be migrated to HostScan 4.8.00175 or later.
2. If you migrate from HostScan 4.3.x to 4.8.00175 or later, the Dynamic Access Policy (DAP) policies must be updated to the new DAP policy definitions introduced in 4.6.x. For additional information, refer to the AnyConnect HostScan Migration 4.3.x to 4.6.x and Later document.
3. AnyConnect Client must be upgraded to 4.8.x or later.

Workaround

If an upgrade to HostScan package 4.8.00175 or later is not an option, administrators of systems with HostScan package 4.3.x and earlier can disable HostScan on their ASA head-end in order to restore VPN connectivity. If disabled, all HostScan posture functionality and dynamic access policies (DAPs) that depend on endpoint information will be unavailable.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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Follow these steps to connect your Mac OS X 10.10.x and above to the UCSD virtual private network (VPN).

In the right place? If you only need to access common campus Web sites or remote desktop computing, use the VPN EasyConnect option. See instructions in Virtual Private Networks at UCSD.

Notes:

• You must log into your computer with administrator rights.
• You need your Active Directory (AD) username and password. If you don't remember your AD username or password, you can either reset it at https://adweb.ucsd.edu/adpass/ or contact your department's systems administrator.
• Computer must be running 10.10.x and above to use the Cisco AnyConnect Client. Older operating systems are no longer supported.

1. Uninstalling the old client

• To uninstall older versions follow these steps (This will require a computer restart)
  • Go to your Applications folder
  • Locate and double-click on the Cisco folder
  • Double-click on Uninstall AnyConnect
  • Click Uninstall
  • Enter your computer's administrator password
  • You will then see a message saying that, 'AnyConnect has been uninstalled'.
    • Click Close
  • Restart your computer
  • Continue with step 2

2. Download the UCSD VPN AnyConnect client for Intel

• Download the VPN AnyConnect client for Intel (login required).
  • Note: Minimum MacOS for this version is 10.13 (only 64-bit is supported from 10.15 and later)
  • Support for 10.13 will end in November
• Save the client to your desktop.
• After the download completes, double-click the anyconnect-macos-4.9.05042-core-vpn-webdeploy-k9.pkg installation file. The AnyConnect icon shown below will appear on your desktop.
• Double-click the AnyConnect drive image.

3. Run the installation package

• Double-click the AnyConnect file inside of the window

4. Begin the installation

• Click Continue to begin the installation.
• When prompted, click Continue.
  

5. Accept the license agreement

• Click Continue.
• When the Software License Agreement window appears, click Agree to accept.
  

6. Continue the installation

• Click Continue.
• Click Install.
• If prompted, enter your Administrative (system) username and password.
  

7. Finish the installation

• When you see the Install Succeeded pop-up window, click Close to continue.
  

8. Run the AnyConnect client

• Go to the Cisco folder in Applications and double-click the Cisco AnyConnect Secure Mobility Client.
  

9. Authenticate with UCSD VPN using DUO 2-Step Authentication

• In the first window, enter vpn.ucsd.edu in the box and click on the “Connect” button to the right
• A second window will appear. Select your desired connection profile from the Group drop-down menu:
  
  • 2-Step Secured - allthruucsd – Route all traffic through the UCSD VPN. Use this when accessing Library resources and CMS website staging links. This is the preferred method.
  • 2-Step Secured - split – Route only campus traffic through the UCSD VPN. All other traffic goes through your normal Internet provider.
• In the Username field, enter your Active Directory (AD) username
• In the Passcode field, use the following to authenticate through DUO (See Two-Step Login: VPN for further details):
  • If you receive DUO push notifications on your mobile phone enter:
    • yourADpassword,push
  • If you receive a DUO phone call to authenticate, enter:
    • yourADpassword,phone
  • If you use a DUO token to generate a passcode enter:
    • yourADpassword,6digitpasscodefromtoken
• Click OK.
  

10. Disconnect

• Click the AnyConnect client icon located near the top right corner of your screen.
• Select Disconnect.
  

Cisco Anyconnect Mac Client Download